How to process a return

Your Herff Jones Cap and Gown rental apparel return is being coordinated by Flat World Global Solutions. Please note the following return instructions:

  • Use the return portal to verify your return information and print a FedEx return label.
  • Use the portal for rental gowns returning to Champaign, IL only. Contact Flat World for all other returns.
  • You can contact Flat World direct by email at for all your return questions.
  • For questions about your order, please contact Herff Jones by calling 800-837-4235.

Find an Order

Enter one order number and the zip code the order was originally delivered to below.

Don't know your order number?

Print Home Ship return label here